Why am I being asked to transfer my account to Vegas Infinite?
PokerStars Play will shut down soon. We’re inviting all players to experience the future of multiplayer mobile casino gaming at Vegas Infinite.
Presented by PokerStars, Vegas Infinite is available for mobile on iOS and Android and features all your favorite casino games under one roof, including cash, tournament and Spin & Go poker, blackjack, roulette, craps, world-class slots, and more!
We’re giving all PokerStars Play players the chance to quickly and easily transfer their account to Vegas Infinite and convert their PokerStars Play chips balance to Vegas Infinite Chips.
The whole process takes just a few minutes.
All you need to do is follow the account transfer steps that appear when you open the PokerStars Play app and create a new Vegas Infinite account. We’ll update your balance to Vegas Infinite Chips automatically in a way that matches the Vegas Infinite ecosystem.
You’ll also receive an exclusive welcome pack of items and apparel, as well as Creds to equip from hundreds of items in the Vegas Infinite store.
Then just download and launch Vegas Infinite, log in to your account, and jump into the action!
For a limited time, until December 12, you can skip the account transfer process and continue to play PokerStars Play gameplay. If you choose to skip to gameplay, you can restart the account transfer process next time.
Which devices can I use to play Vegas Infinite?
Vegas Infinite is available for mobile and tablet on iOS and Android, as well as Meta Quest for virtual reality, Steam for virtual reality and PC, and PlayStation for PS VR2 and PS5 console.
What are the steps to transfer my PokerStars Play account to Vegas Infinite?
- Step 1: Launch the PokerStars Play app on your usual device
- Step 2: A pop-up window will appear with the title 'Transfer to Vegas Infinite' and containing details of your account transfer offer. Press 'Next' to continue
- Step 3: On the next window, with the title 'Your New Balance' you'll see the balance you'll receive when you transfer to Vegas Infinite. Choose 'i' for more information about your Vegas Infinite welcome rewards. Or press the 'Next' button to continue
- Step 4: On the next window, titled 'Initiate Account Set-up', you’ll see more information about what transferring your account means for your data, plus a guide to the next steps. If you agree, press ‘Agree and Continue’.
For a limited time, if you do not want to transfer your account right away, you can proceed to PokerStars Gameplay by pressing ‘X’. You’ll see a window titled ‘Continue to gameplay. Press ‘X’ to close this window and proceed to gameplay. You can restart the account transfer process another time. - Step 5: You'll then be redirected to the Vegas Infinite website, where you'll be asked to set-up a Vegas Infinite account. Enter your preferred email address and username, and a secure password. You'll notice your unique promo code to transfer your account has already been applied.
Tick the boxes to confirm you have read and accept the Vegas Infinite General Terms, have read and understood the Privacy Policy, are over 18, and if you'd like to receive emails about news, events and special offers.
Once complete, click 'Confirm' - Step 6: On the next page, you'll be asked to confirm the email address you entered is correct. This is important for the next steps. If you'd like to correct your email address, press 'Change'. If you're happy it's correct, press 'Confirm'.
- Step 7: Next, we'll send an email to your inbox to verify your email address and complete the registration of your Vegas Infinite account. You might need to check your spam folder. If you haven't received this email, press the 'Resend email' button.
Click the 'Verify your email' link in the email we sent to verify your account and complete registration. - Step 8: Once you've clicked the link in your email, return to the Vegas Infinite website, where you'll see a 'Download Vegas Infinite button. Click it to be redirected to the Vegas Infinite app download page that fits the device you're using. Then install and launch Vegas Infinite.
- Step 9: When you launch Vegas Infinite, you’ll be asked to confirm you've read and accept the Vegas Infinite General Terms and have read and understood the Privacy Policy. You’ll then see a ‘Welcome to Vegas Infinite’ screen. Click the 'log in' button to log in to your Vegas Infinite account.
- Step 10: Enter the email address and password you used to create your Vegas Infinite account. Then press the tick icon.
- Step 11: Congratulations! Your new account, converted balance, and welcome gifts will all be ready and waiting for you. Your PokerStars Play account will also be deactivated.
Take a look around your own private suite, where you’ll find exciting new features, tutorials, and more ways to earn free Chips. Then step out onto the Casino One floor or jump right into cash, tournament or Spin & Go poker.
Remember, you can find useful guides and answers to many frequently asked questions at support.vegasinfinite.com.
See you at the tables!
What if I don’t download and launch Vegas Infinite immediately after transferring my PokerStars Play account?
Once you've signed up for your new Vegas Infinite account, and completed registration by verifying your email address, your converted balance and welcome rewards will be waiting for you the next time you launch Vegas Infinite and log in to your new account.
There is no time limit to log in to Vegas Infinite after registering your account, but we always recommend doing this as soon as possible to avoid any potential issues.
Why am I receiving fewer chips when I transfer my account to Vegas Infinite?
When you compare the two games, Vegas Infinite Chips are worth 10x more than PokerStars Play chips.
Your PokerStars Play balance is converted so that it matches the Vegas Infinite ecosystem and you maintain your position in the game when you join.
Every player will also receive an exclusive welcome pack of items and apparel, as well as Creds to equip from hundreds of items in the Vegas Infinite store.
How do I access my converted chips and welcome rewards once I’ve transferred my account to and launched Vegas Infinite?
Your converted chips and welcome rewards will be ready and waiting for you at Vegas Infinite when you log in to your Vegas Infinite account. You'll see your chips and creds balances have been updated when you launch Vegas Infinite.
To access your other welcome rewards, open the Vegas Infinite menu and visit your Stash by choosing the backpack icon. Then choose 'Props' or 'Apparel'
Can I continue to play on PokerStars Play and transfer my account to Vegas Infinite later?
If you don't want to transfer your account and join Vegas Infinite right away, you can still access PokerStars Play gameplay until 12 December, 2024.
Simply follow the Account Transfer steps in the PokerStars Play app until you reach the window titled 'Initiate Account Setup' and press 'x' to close the window. On the next window, titled 'Continue to Gameplay', press 'x' again and you'll be able to access PokerStars Play gameplay.
Every time you open the PokerStars Play app, you’ll be invited to transfer your account and join Vegas Infinite again, so that you don't miss out.
What if I don't want to transfer my account to Vegas Infinite?
PokerStars Play will shut down soon and you will no longer be able to access the app. You will lose any past progress.
Will I still be able to play on PokerStars Play after I’ve transferred my account to Vegas Infinite?
No. Your PokerStars Play account will be deactivated after transferring to Vegas Infinite.
You’ll still be able to open the PokerStars Play app, but you won’t be able to continue past the opening screen.
What if I don't want to use my PokerStars Play username when I join Vegas Infinite?
Once you've clicked 'Agree and Continue' on the window titled 'Initiate Account Setup', you will be redirected to a page on the Vegas Infinite website where you can set up your new Vegas Infinite account. Here, you can choose your new username, if it's available.
What if I transfer my PokerStars Play account on an Android device but also like to play on an iOS device, or the other way around?
Setting up a Vegas Infinite account also enables cross progression between iOS and Android devices, as well as Meta Quest and Steam. This means you can save your progress across the devices you play on.
All you need to do is enter your Vegas Infinite account login credentials when you play on another device.
I usually log in to PokerStars Play using my PokerStars ID. If I transfer my account to Vegas Infinite, what happens to my PokerStars ID?
Your PokerStars ID and login credentials will not be affected when you transfer your PokerStars Play account to Vegas Infinite. You can still use your PokerStars credentials to log in to PokerStars, for example on PC and mobile (PokerStars Lite). You will not, however, be able to log back in to PokerStars Play after you have transferred your PokerStars Play account to Vegas Infinite.
What happens to my play money balance on PokerStars Lite and PokerStars on PC if I transfer my PokerStars Play account to Vegas Infinite?
Your play money balance on PokerStars Lite and PC will not be affected when you transfer your PokerStars Play account to Vegas Infinite.